K.I.S.S. = Keep It Simple Senior

After my TracFone Nightmare, a Jitterbug phone was–by necessity–my next purchase. It works on Verizon networks. Folks using Verizon phones–here at CARE and the RV Park–are very happy.

It was absolutely, positively necessary for me to have a cell phone for my volunteer responsibilities!! Our Facility Director (Administrator) wants all the residents to have a Jitterbug phone with “Five-Star“ service.

Gospel truth: Activation of my Jitterbug phone (on-line) was very simple and took less  than one hour. After activation, I did not read the manual; I relied on previous experience to set-up. I could not figure out how to get the phone off vibrate so it would ring. I called Customer Service and immediately had a bona-fide, warm-blooded, English-speaking representative. She knew (knows) her product and quickly provided the answer. (“When all else fails, read the manual.”) ~~ I affirmed her repeatedly for prompt and thorough service. I shared with her my “TracFone nightmare.”

The Jitterbug is very “senior friendly.” It is extremely easy to use (IMHO)!! I recommend it (not that I carry any clout). I speculate Jitterbug lives up to their message “We’re people you can count on.”

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Comment: For obvious reasons, I did not publish this message until my TracFone was finally activated. If representatives at (and for) TracFone knew I had a working cell phone they might have prolonged my agony?! ~~ I did not want to sacrifice 1800 minutes (thirty hours) and service until May 30, 2015.

Here’s the latest facts regarding my battle with TracFone.

Be sure to read TracFone Nightmare, TracFone Nightmare–Part Two, TracFone Nightmare–Part Three, and TracFone Sleuth.

Regards,

Heather

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Dec 17, 2013, 12:14 PM

Please call me Tomorrow to fix your phone issue.

Heather Johnson

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True story: Heather had not read my blog!! The SIM card arrived…; I called…. My first question: “Heather will this SIM card pick up a signal from a Verizon tower?” I continued by saying “It will be a waste of our time to install the new card if I can’t access Verizon.” ~~ Heather said “You have service….” ~~ “If you’d read my blog, you’d know there is service in Livingston but not six miles out in the country.”

To her credit, Heather was very pleasant. She said she would send me a CDMA phone and mentioned one model by name and said “It has tiny keys.” I said I’m so desperate to have service I’d take whatever CDMA was available. I added “I’m almost 79 and it might be difficult but better than no service at all.” ~~  Heather said “Oh, this won’t do at all. May I call you back later? I’ll check the stockroom to see what we have.” ~~ She called to tell me a new phone would be coming “overnight” via FedEx. (She had the CARE Center land-line phone number.)

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Looks like Heather, or someone, visited my blog (see copy from my StatCounter). ~~ Again, contact from the Philippines. ~~  Headquarters in Florida??

Philippine Long Distance Telephone (122.53.141.38) [Label IP Address]    0 returning visits
Philippine, Benguet, Philippines

18 Dec	12:53:12 AM	threequartersandcounting.com/2013/12/08/tracfone-sleuth/
18 Dec	12:53:57 AM	threequartersandcounting.com/

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The phone arrived this morning–Thursday, December 19, 2013. (An LG 236C.) I followed instructions on the package: insert battery, charge the phone, etc. Then I called Heather’s number and was told her hours are 8 until 5 Eastern Standard Time. I said “It’s only 4 o’clock there; 3 o’clock here.” The operator said “She is not available. Her hours are 8 until 5.”  (Like a broken record, a voice with an undetermined accent.) ~~ I attempted to “activate” via the TracFone website but the process must happen from my “active” phone to my new phone. IMPOSSIBLE!! I don’t have service!!

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Postscript, Friday, December 20, 2013, 12:10 noon:

Some progress. Waiting for actual activation. Below is information copied from the computer screen.

Welcome Lorraineeedwards!

Fri Dec 20 13:06:02 EST 2013

My Account Summary

Registered Phones Display All Details

INACTIVE PHONE

(I deleted my serial number & removed the active links.)

Add Nickname

Account Owner

Phone Tutorial

What would you like to do now?

Activate Phone

Go to Apps & More

Check Balance / Service End Date

Details

Your phone number is in the process of being switched between carriers. Please click here to check on the status of your ticket.

(I deleted my serial number & removed the active links.)

Add Nickname

Your phone number is in the process of being transferred.

Phone Tutorial

At this moment there are no options available for this phone. For more details, please refer to the message displayed above the phone’s picture.

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Note: One day short of six weeks since I received the first “new” TracFone.

Today is  Friday, Dec. 20th; cell phone arrived Saturday, Nov. 9th.

Half the month of December is history. I will not have time to prepare cards this year. I considered a Holiday Newsletter but that, too, seems unlikely. Reading my blog is the best way to discover the activities that have kept me extremely busy since late August. Briefly: Decided it was time to leave my volunteer position with JAARS, began to “downsize,” and pack.  I was utterly exhausted because the tasks seemed endless. (“This old lady” had recognized the need to participate in a “caring” community.)

Late September, personal possessions were loaded into a truck and placed in storage. My little T@B teardrop trailer was hitched to the KIA and we three (T@B, KIA & me) headed for Livingston, Texas. (Arrived at the CARE Center on October 8th.) I was immediately recruited to help with the semi-annual “garage sale.” First: pricing; second: sales. I love to shop thrift stores and yard sales; “working” one was a lot of fun.

I didn’t have time to draw a long breath (ha) before I was busy with the numerous activities of CARE volunteers. Too many to list. I’ve been extremely busy for more than two months–and loved every minute!!  What a difference three months makes!! My volunteer job at JAARS was a “do nothing” lack of gratification experience.  My volunteer job at CARE affords dozens of opportunities each day and I know my efforts count.

I am richly blessed at this precious time of the year: JESUS IS THE REASON FOR THE SEASON. My Heavenly Father provided the gift of a beautiful 2003 trailer for my “until I die” home. It will be moved to my RV site shortly after Christmas. Early in January, or middle of  the month, my personal possessions will be transported from North Carolina to Texas. I’ll then have a major downsizing project because  it will be impossible to get three rooms of things (from the apartment) into the trailer.

Truthfully, I think I still have many years of volunteering left in me. I jumped (prematurely?) into CARE residency because I love to garden. The site came available and I didn’t want to lose the opportunity to claim it. There is a large open area at one side of my (yet-to-be-delivered) trailer home. I’ll set up bird feeders, bird houses, planters, etc., etc., and return to gardening similar to my backyard in North Carolina. (Perhaps I’ll attract another Bluebird couple?!)

In three short months, CARE residents, volunteers, and staff become “family.” I’ve gained wonderful friends!! There was an awesome Thanksgiving dinner; there will be an awesome Christmas dinner. There are sixty-five stockings hanging in the hall to accommodate cards and small gifts. A hay ride and caroling is planned for one evening; a party and gift exchange for another evening.

To become a “resident” of CARE, I needed a complete physical exam and doctor’s evaluation. She wrote “Extremely healthy for seventy-eight years.”  (I attribute that to my holistic life style.) I came to volunteer; I don’t need the services offered here but that day may come. **If** I need assistance, I’ll be able to call–and receive–help from a staff person, or volunteer. (Sad to say, twenty-seven months as a volunteer at JAARS  and not a soul I could call.)

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Dear blog followers: Specifically wishing you a blessed holiday season. Thanks for reading my messages. ~~ This blog was prepared in lieu of a holiday newsletter. I’ll attach a link to this blog–in numerous email messages–so friends and family know where I am and what I’m doing.

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Comment: Click on each picture to enlarge it. Click on the links–in red–for additional information.

The Soldier’s Night Before Christmas.

Twas the night before Christmas, he lived all alone,
In a one bedroom house made of plaster & stone.
I had come down the chimney with presents to give
And to see just who in this home did live.

I looked all about a strange sight I did see,
No tinsel, no presents, not even a tree.
No stocking by the fire, just boots filled with sand,
On the wall hung pictures of far distant lands.

With medals and badges, awards of all kind
A sober thought came through my mind.
For this house was different, so dark and dreary,
I knew I had found the home of a soldier, once I could see clearly.

I heard stories about them, I had to see more
So I walked down the hall and pushed open the door.
And there he lay sleeping silent alone,
Curled up on the floor in his one bedroom home.

His face so gentle, his room in such disorder,
Not how I pictured a United States soldier.
Was this the hero of whom I’d just read?
Curled up in his poncho, a floor for his bed?

His head was clean shaven, his weathered face tan,
I soon understood this was more than a man.
For I realized the families that I saw that night
Owed their lives to these men who were willing to fight.

Soon ‘round the world, the children would play,
And grownups would celebrate on a bright Christmas day.
They all enjoyed freedom each month of the year,
Because of soldiers like this one lying here.

I couldn’t help wonder how many lay alone
On a cold Christmas Eve in a land far from home.
Just the very thought brought a tear to my eye,
I dropped to my knees and started to cry.

The soldier awakened and I heard a rough voice,
“Santa don’t cry, this life is my choice;
I fight for freedom, I don’t ask for more,
my life is my God, my country, my Corps.”

With that he rolled over and drifted off into sleep,
I couldn’t control it, I continued to weep.
I watched him for hours, so silent and still,
I noticed he shivered from the cold night’s chill.

So I took off my jacket, the one made of red,
And I covered this Soldier from his toes to his head.
And I put on his T-shirt of gray and black,
With an eagle and an Army patch embroidered on back.

And although it barely fit me, I began to swell with pride,
And for a shining moment, I was United States Army deep inside.
I didn’t want to leave him on that cold dark night,
This guardian of honor so willing to fight.

Then the soldier rolled over, whispered with a voice so clean and pure,
“Carry on Santa, it’s Christmas Day, all is secure.”
One look at my watch, and I knew he was right,
Merry Christmas my friend, and to all a good night!

~~~~~~~~~~~
Read more at http://www.snopes.com/holidays/christmas/soldier.asp#LmQiHxBXP6AacfZS.99

It has become a challenge to HOPEFULLY receive TracFone service for my investment (1800 minutes and service until 5/30/15). I have been doing numerous searches of the Internet and learned beneficial information. Most recent: How to unlock your TracFone. Also: How to Get TracFone to Work on any Network.

The more articles  I read the angrier I get!! If you read all the messages from the customer support department–on my earlier blogs– TracFone Nightmare, TracFone Nightmare–Part Two and TracFone Nightmare–Part Three –you’ll understand (as I now do) that they are playing games with us.

How to Get Tracfone to Work on Any Network

Tracfones are great prepaid cell phones that anyone can use, whenever they want. There are no contracts, monthly bills or hidden fees. You can buy minutes when you want to use the cell phone. Tracfone is a very popular prepaid company, and many people are now trying to get their cell phone to work on any network. Unfortunately, this is quite a complicated process, as Tracfone specifically made their phones to stop this process of unlocking from happening. While it is possible, it is very difficult, and it is not recommended if you are afraid of breaking your cell phone. If you are courageous enough, go ahead and try to unlock your phone. If it works, you will get unlimited use on all of the wireless networks.

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  From an article titled Which TracFones are CDMA?

Warning: New CDMA Tracfone devices are not sold in areas that have GSM service. If your location has GSM service, you will need to purchase a CDMA Tracfone when you are in an area without GSM service. Another option is to purchase the phone at the Tracfone Web site. When asked to enter your ZIP code before you begin the search for phones, insert the ZIP code of a location without GSM service. If you enter your own ZIP code, the phones offered will not include any CDMA Tracfone devices.

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Be assured, I will add interesting information as I find it. (How do you like my detective clip art?)

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FYI: Someone at TracFone Headquarters read my blog. The following was copied from StatCounter that records visitors to my blogs and website.

Tracfone Wireless (204.16.76.4) [Label IP Address]    0 returning visits
Miami, Florida, United States
		(No referring link)
9 Dec	09:43:06 PM	threequartersandcounting.com/2013/11/17/tracfone-nightmare/
		(No referring link)
9 Dec	09:43:28 PM	threequartersandcounting.com/2013/12/03/tracfone-nightmare-part-two/
		(No referring link)
9 Dec	09:43:39 PM	threequartersandcounting.com/2013/12/06/tracfone-nightmare-part-three/
		(No referring link)
9 Dec	09:43:51 PM	threequartersandcounting.com/2013/12/08/tracfone-sleuth/

Comment, Thursday, December 12, 2013, 11:00: Someone read the blog messages but nothing has changed!!

Postscript, Friday, December 20, 2013: Please check TracFone Response (finally) !!

TracFone customer service stinks!!

It has been thirty-one hours since I heard from Shelly–a TracFone “support” person. Read my blog TracFone Nightmare, and TracFone Nightmare–Part Two.  ~~  I’m going to try another approach: Call their corporate office at 1-800-626-4883.  ~~  Guess what: “Leave a message” on their voice mail!!

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On Fri, Dec 6, 2013 at 1:52 PM, TracFoneSupport – Support <fbfansupport@tracfone.com> wrote:

Lorraine Edwards,

Hi Lorraine,

Your phone was activated from another zip code. As what you have mentioned on your previous message, you got service six miles from your current location. Please be informed that your phone’s signal strength will vary on your activation zip code. If you permanently moved to another location, we suggest you change your activation zip code which results to a new phone number. Thanks.

Thank you for your patience, while we respond to your inquiry.

Catherine
(–deleted expired web address–)

---

Original request:

Read my blog titled TracFone Nightmare: https://threequartersandcounting.com/2013/12/03/tracfone-nightmare-part-two/ . The best way to help me is to send me a new phone that picks up a signal from a Verizon tower. With a phone that actually works, I’ll stop posting complaints on FaceBook. 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

My response, sent at 3:45 PM.

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Received the following… and responded at 2:35 PM, Saturday, December 7, 2013.

~~~~~~~~~~

Lorraine Edwards,

Yes, I understand that. However, the phone is activated with a different ZIP code. This may have caused the issue to begin with. A thorough investigation must be done prior to creating a ticket for technology exchange. Since the phone is activated with a different ZIP code, then either we change the ZIP code or you need to be in the ZIP code where the phone is activated while we are investigating the issue.

Thank you for your patience, while we respond to your inquiry.

Ava
(–deleted expired web address–)

Ava, I will sincerely, gratefully appreciate assistance in resolving this problem. I can only surmise that none-too-knowledgeable, not-too-competent individuals, sitting at a phone telling customers to punch a series of numbers, were oblivious to location. I explained to one person that I have moved and this is my new location (77351).

THANK YOU for your help!!

Lorraine

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Lorraine Edwards,

If you have moved to a different area, then this caused the issue. The activation ZIP code and the ZIP code of the area where you most likely be using the phone should be matched. If we’ll change your ZIP code to 77351, then the phone number will be changed.

Thank you for your patience, while we respond to your inquiry.

Ava
(–deleted expired web address–)

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Ava, first request: PLEASE do not close this ticket because 24 hours has lapsed. That happened last week (ticket was closed) and the situation was not resolved.

Second: Please look at the attached pictures. Note that the Verizon tower is at the edge of the property. ~~ I am in Texas, for the winter, at an RV Park. That’s my little trailer. From inside the trailer, I can see the Verizon tower.

Third: It’s this simple. Send me a CDMA phone that picks up a signal off a Verizon tower.

Respectfully submitted,

Lorraine

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Postscript, Sunday, December 8, 2013, 2:00 PM:  Most recent message from TracFone.

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Lorraine Edwards,

Lorraine,

Your case was still open. It’s not that simple to send you a different phone model that supports with CDMA technology. We need to follow the procedure. The first thing here is, we need to match the ZIP code.

Ava

Thank you for your patience, while we respond to your inquiry.

Ava
(–deleted expired web address–)

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~~~~~~~~~~

Check my latest blog titled TracFone Sleuth.

~~~~~~~~~~

~~~~~~~~~~

(From TracFone, received at 2:26 PM, Dec. 9th, 2013.)

Lorraine Edwards,

Hi,

This is just a follow up to the email I sent you. Should you have questions, don’t hesitate to send us an email.

Ava

Thank you for your patience, while we respond to your inquiry.

Ava
(–deleted expired web address–)

~~~~~~~~~~~~~~~~

I attempted to send a reply but it bounced back to me with this message received at 3:40 PM, Monday, Dec. 9th, 2013:

Your request could not be processed because the ticket is in the status Closed.To submit this as a new issue, please visit our support portal.

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FYI: Someone at TracFone Headquarters read my blog. ~~ The following was copied from StatCounter that records visitors to my blogs and website.

Tracfone Wireless (204.16.76.4) [Label IP Address]    0 returning visits
Miami, Florida, United States
		(No referring link)
9 Dec	09:43:06 PM	threequartersandcounting.com/2013/11/17/tracfone-nightmare/
		(No referring link)
9 Dec	09:43:28 PM	threequartersandcounting.com/2013/12/03/tracfone-nightmare-part-two/
		(No referring link)
9 Dec	09:43:39 PM	threequartersandcounting.com/2013/12/06/tracfone-nightmare-part-three/
		(No referring link)
9 Dec	09:43:51 PM	threequartersandcounting.com/2013/12/08/tracfone-sleuth/

Comment, Thursday, December 12, 2013, 11:00 AM: Someone read the blog messages but nothing has changed!!

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Postscript, Sunday, Dec.15, 2013, 8:00 PM: Nothing has changed!!

Postscript, Thursday, November 13, 2014: Exploring this message–for my new blog message–I discovered most links furnished (above) had expired so I removed the hyperlink.

After my earlier blog TracFone Nightmare, and two complaints on theTracFone FaceBook page, I finally received a response (November 30, 4:17 PM).

Theirs:    TracFone Wireless @Lorraine Edwards We’re sorry for the trouble. Let us check your account. So we can resolve your issue, please click on the link to submit a support ticket. (–deleted expired web address–) . Thanks. ^Maria

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Theirs:  Thank you! Once we receive your support ticket, we’ll reply to it and do the best that we can to resolve the problem. ^Kurt

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Mine:  Read my blog for complete details. Seriously!! Read my blog for details. https://threequartersandcounting.com/2013/11/17/tracfone-nightmare/ ~~~ Furthermore, I have walked all over the 20 acres RV Park, checking…, and no service anywhere. If you can resolve the situation, I will be eternally grateful!! ~~ Lorraine

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Theirs:  My pleasure. I have read your blog and I’m sorry for what had happened. We will check the network coverage in your area. Please also verify if you are receiving an error message when trying to make or when receiving a phone call. If so, what is the error message? Thank you for your patience, while we respond to your inquiry. Chelsea

 (–deleted expired web address–)

Mine:  Chelsea, I am delighted that you are trying to rectify the problem.  No, I do not receive any error messages.  “Service unavailable” when I try to dial a call because “no service” message on the face of my phone.

As I said earlier, I walked the entire area about 4 o’clock one afternoon and “no service” throughout the entire area.  All the other (200+) folks that live here are very happy with their Verizon service.  They can even sit inside this building–with a tin roof–and talk on the phone.

When I was upgrading my old Motorola phone (thinking it was past its usefulness), the TracFone web site should have been better about identifying a phone that would work in this area.  Having said that, maybe the phone would be fine “in Livingston” but we are six miles outside Livingston–in a rural area. In fact, the phone was eventually working inside the Radio Shack store in Livingston.

Is there another phone that would provide better service??

This is a “bone of contention”: After I received the new phone (from TracFone), I spent time (upwards to one hour) punching numbers on the computer thinking I would transfer my minutes and service.  Then I was on the phone two separate times punching numbers to (hopefully) initiate the transfer (one & one-half hours). Then the Radio Shack salesman was on the phone for two hours punching numbers before I had service.  This is very frustrating and promotes unhappy customers!!

Thanks!! from Lorraine

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Theirs:  Lorraine, I have checked the coverage in your area and it shows that it’s not a satisfactory coverage. We only offer 2G on your area. This is the reason why you are having problems with your phone.  Chelsea

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Note:  I phoned… moments after I received the above message (using a “land line”).  I gave “Donny” the support ticket number but that does not necessarily indicate he (they) bring up the records to see details.  He asked for the serial number and my zip code.  The narrative was the same “canned speech” I’ve heard every time I call TracFone. I got angry and said to “please give me the names of makes and models that pick up a signal from a Verizon tower.”  He couldn’t do that!!  However, he said I need a CDMA phone for Verizon, and my current LG phone is GSM. I told him to tell his supervisor that their “customer service” is a joke and I will continue to post complaints on my blog and FaceBook. Then I went to the TracFone website and started searching for CDMA phones. The search does not recognize CDMA. So I spent an extended period of time looking at individual phones and reading their details. Nothing listed to indicate if the phone is CDMA or GSM. Finally, I searched the web by name (Nokia, Motorola, Kyocera, LG, etc.) and was able to identify CDMA from GSM.

Hours later: I’m no closer to cell phone service than one day ago or twenty-four days ago.

~~~~~~~~~~~~

Theirs: Lorraine Edwards, our records indicate that your support ticket has been opened for more than 24 hours. We are closing the ticket at this time. If this issue has not been resolved, please create a new ticket via our support portal. Thank you for being our customer. Thank you for your patience, while we respond to your inquiry. Chelsea

(–deleted expired web address–)

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Postscript, 4:00 PM:  I’m normally a mild-mannered nice little old lady.  However, I am on the war path now!!  Below is the message I just posted on TracFone FaceBook page:

I could write an encyclopedia regarding my problems!! Read the lengthy information I published on two blog messages. Check this: https://threequartersandcounting.com/2013/12/03/tracfone-nightmare-part-two/ .  TracFone Customer Service is a joke!! They “talked the talk” but did not “walk the walk.”  I followed their instructions exactly but—-bottom line—they really didn’t help resolve my problem.  My problem?? No service!!

I will continue to post complaints every few days!!

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Ha, ha, ha, ha!!!!! This is so funny!!  Below read the message posted by TracFone, on FaceBook, at 3:51 PM.

TracFone Wireless wrote: “@Lorraine Edwards We are sorry for the trouble. So we can resolve your issue, please click on the link to submit a support ticket (–deleted expired web address–). Thanks. ^Janet

Doesn’t that look very similar to the message posted by Chelsea??

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Postscript, Dec. 4, 2013, 3:45 PM: I’ve submitted several complaints today–on TracFone FaceBook.  I wonder what response I’ll have.

There was no further communication from “Janet” beyond the message above.  

Ever wonder where the TracFone support staff are located??  Dumaguete City, Dumaguete, Philippines. I have an Internet service called StatCounter that identifies the location of individuals (computers) that visit my blog. Chelsea (and others?) read this blog yesterday and their email messages to me correspond with the time-stamp in StatCounter.

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Postscript, Thursday, Dec. 5th, 2013, 11:35 AM: Here we go again. Here’s the latest email correspondence—and my response.

Hi Lorraine,

Please be advised that we can only replace a phone due to manufacturers’ defect and due to inavailability of network coverage.

Shelly, read my blogs https://threequartersandcounting.com/2013/12/03/tracfone-nightmare-part-two/  &  https://threequartersandcounting.com/2013/11/17/tracfone-nightmare/  you’ll see that “inavailability of network coverage” describes my problem.

The phone’s technology is supported in the area. The network coverage is fine. We will need to troubleshoot the phone to come up with the best resolution for you.

• How many signal bars does your phone display? As mentioned in an earlier message with customer support, I have one bar the size of a period (.).
• What happens when you try to make a call? No service.
• Did you get any error message? If so, please include the exact error message that you received. No error message(s).
• Please indicate also the date when the issue started. I have not had service on this phone, at this location, since the first day I received it Nov. 9th, 2013. We eventually got service in the Radio Shack, in Livingston, but that is six miles from where I live.

Thanks.

THANKS for your assistance!!

Lorraine Edwards

Thank you for your patience, while we respond to your inquiry.

Shelly

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Postscript, 6:50 PM: No response from TracFone. I sent my reply at 11:30 this morning.

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Postscript, Thursday, November 13, 2014: Exploring this message–for my new blog message–I discovered most links furnished (above) had expired so I removed the hyperlink.

My T@B with bright orange trim has attracted a lot of attention. Imagine the attention this combo will receive!!

…and frost everywhere!! My Begonia and Petunia were protected inside….

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After Santa, we went back into the dining room for more food. I’m sick; I ate too much!!

Hope you had a blessed Thanksgiving with family and friends!!

8:30 PM; long day; heading for bed.