K.I.S.S. = Keep It Simple Senior
It was absolutely, positively necessary for me to have a cell phone for my volunteer responsibilities!! Our Facility Director (Administrator) wants all the residents to have a Jitterbug phone with “Five-Star“ service.
Gospel truth: Activation of my Jitterbug phone (on-line) was very simple and took less than one hour. After activation, I did not read the manual; I relied on previous experience to set-up. I could not figure out how to get the phone off vibrate so it would ring. I called Customer Service and immediately had a bona-fide, warm-blooded, English-speaking representative. She knew (knows) her product and quickly provided the answer. (“When all else fails, read the manual.”) ~~ I affirmed her repeatedly for prompt and thorough service. I shared with her my “TracFone nightmare.”
The Jitterbug is very “senior friendly.” It is extremely easy to use (IMHO)!! I recommend it (not that I carry any clout). I speculate Jitterbug lives up to their message “We’re people you can count on.”
Comment: For obvious reasons, I did not publish this message until my TracFone was finally activated. If representatives at (and for) TracFone knew I had a working cell phone they might have prolonged my agony?! ~~ I did not want to sacrifice 1800 minutes (thirty hours) and service until May 30, 2015.