Heather, a very sincere THANK YOU !!

Lorraine Edwards

155 Care Center Drive

Livingston, TX 77351

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True story: Heather had not read my blog!! The SIM card arrived…; I called…. My first question: “Heather will this SIM card pick up a signal from a Verizon tower?” I continued by saying “It will be a waste of our time to install the new card if I can’t access Verizon.” ~~ Heather said “You have service….” ~~ “If you’d read my blog, you’d know there is service in Livingston but not six miles out in the country.”

To her credit, Heather was very pleasant. She said she would send me a CDMA phone and mentioned one model by name and said “It has tiny keys.” I said I’m so desperate to have service I’d take whatever CDMA was available. I added “I’m almost 79 and it might be difficult but better than no service at all.” ~~  Heather said “Oh, this won’t do at all. May I call you back later? I’ll check the stockroom to see what we have.” ~~ She called to tell me a new phone would be coming “overnight” via FedEx. (She had the CARE Center land-line phone number.)

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Looks like Heather, or someone, visited my blog (see copy from my StatCounter). ~~ Again, contact from the Philippines. ~~  Headquarters in Florida??

Philippine Long Distance Telephone (122.53.141.38) [Label IP Address]    0 returning visits
Philippine, Benguet, Philippines

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The phone arrived this morning–Thursday, December 19, 2013. (An LG 236C.) I followed instructions on the package: insert battery, charge the phone, etc. Then I called Heather’s number and was told her hours are 8 until 5 Eastern Standard Time. I said “It’s only 4 o’clock there; 3 o’clock here.” The operator said “She is not available. Her hours are 8 until 5.”  (Like a broken record, a voice with an undetermined accent.) ~~ I attempted to “activate” via the TracFone website but the process must happen from my “active” phone to my new phone. IMPOSSIBLE!! I don’t have service!!

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Postscript, Friday, December 20, 2013, 12:10 noon:

Some progress. Waiting for actual activation. Below is information copied from the computer screen.

Welcome Lorraineeedwards!

Fri Dec 20 13:06:02 EST 2013

My Account Summary

Registered Phones Display All Details

INACTIVE PHONE

(I deleted my serial number & removed the active links.)

Add Nickname

Account Owner

Phone Tutorial

What would you like to do now?

Activate Phone

Go to Apps & More

Check Balance / Service End Date

Details

Your phone number is in the process of being switched between carriers. Please click here to check on the status of your ticket.

(I deleted my serial number & removed the active links.)

Add Nickname

Your phone number is in the process of being transferred.

Phone Tutorial

At this moment there are no options available for this phone. For more details, please refer to the message displayed above the phone’s picture.

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Note: One day short of six weeks since I received the first “new” TracFone.

Today is  Friday, Dec. 20th; cell phone arrived Saturday, Nov. 9th.