Computers can be a bane or blessing ?!

For more than one week, I have been attempting to get a working “backup” on a new “cloud” I subscribe to. It worked OK on the new laptop computer but would not “work” on old laptop computer. I sent half-a-dozen email messages to “support” with no satisfactory answer. Their last message indicated I should go to “chat” and interact with a support analyst. I did… and that took thirty-five minutes and I still can’t get this computer to “back up.” I mistakenly signed up for two years because 50% savings. Well, how good is my subscription if I can’t get both computers backed up?? I’ve said it before: With all the thousands of pictures, hundreds of clip art, and years of blog messages, this computer needs back up I can count on (although it has been [and still is] with Carbonite). The advertised benefit of IDrive is “all electronics” in one place. I also want access (“all in one place”) to the hundreds of files prepared for the Digitized Library of Family History. ~~ Truthfully, I am “pulling my hair.”

2 comments on “Computers can be a bane or blessing ?!

  1. Jimmie says:

    Get or borrow a hard drive and copy files from the computer that doesn’t work then copy or simply plug it in to the computer that works and back it up

    On Fri, Oct 20, 2017 at 3:02 AM, Three Quarters & Counting wrote:

    > Lorraine Frantz Edwards posted: “For more than one week, I have been > attempting to get a working “backup” on a new “cloud” I subscribe to. It > worked OK on the new laptop computer but would not “work” on old laptop > computer. I sent half-a-dozen email messages to “support” with no satisfac” >

    • Good morning, Jimmie,

      SINCERE THANKS for the comment. Now I need more information. As mentioned, I have this computer backed up to Carbonite AND I have a small Western Digital “My Passport Ultra” that is constantly gathering data as I work on this computer. I have “backups” (gratefully) but I thought I wanted both computers in one easy-to-access site.

      Can you provide an explanation why this computer will not backup to IDrive? Below, here is the information I sent when “they” asked for feedback regarding my “ticket.”

      Extremely poor support!! REPEAT: Extremely poor support!! I sent email messages and the answers were unsatisfactory. I had a “chat” that did not solve my problems. I think I will add my dissatisfaction to reviews on the Internet because your “support” (and product) does not live up to the advertisement!!!!!!!!!!

      I cannot get this “old” laptop to backup. Installation went fine–and > backup–on my “new” laptop computer. Yesterday–at 4:17 PM–I had the > message “Preparing the list.” The little green line moves across the screen > then returns to the left and little green line moves across the screen. The > computer has not “gone to sleep” (this morning because I brush my finger > across the “mouse”); the Internet connection is working fine.

      I’ve had Carbonite for several years and no problem with backups on this > “old” laptop. However, I wanted both computers on one subscription.

      REPEAT: Extremely poor support!!!

      Lorraine Edwards

      Jimmie, after more than thirty-six hours, I closed IDrive this morning because it was “hogging” the Internet connection so I couldn’t use WiFi to get and send email. Email (from CARE) connected but (I’m surmising) IDrive was “hogging”…. The message (all those hours later, before I closed the program): “Backup in process” but still zero percent.

      Hope all is well with you. Best wishes!! SKP hugs from Lorraine

      *P.S. If so inclined, please take a few minutes to visit my blog at* Three Quarters And Counting *.*

      On Sat, Oct 21, 2017 at 8:32 AM, Three Quarters & Counting wrote:

      > Respond to this comment by replying above this line > New comment on Three Quarters & Counting > > * Jimmie commented on Computers can be > a bane or blessing ?! > > * > > For more than one week, I have been attempting to get a working “backup” > on a new “cloud” I subscribe to. It worked OK on … > > Get or borrow a hard drive and copy files from the computer that doesn’t > work then copy or simply plug it in to the computer that works and back it > up > >

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